Jebena

Market Policy

Traditional Ethiopian coffee pot Jebena with cushion

At Hebere Market, we are committed to providing high-quality products and excellent customer service. Please review our policy below to ensure a smooth and satisfying shopping experience:

1. Product Availability
   All items are subject to availability. We strive to keep our inventory updated, but in the rare case of an out-of-stock product, we will notify you promptly and offer alternatives or a full refund.
2. Order Processing
   Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
3. Shipping
   We offer standard shipping for all online orders. Shipping costs will be calculated at checkout based on your location. We aim to deliver within 3-7 business days, but delays may occur due to unforeseen circumstances.
4. Returns & Refunds
   If you are not satisfied with your purchase, you may return unused items within 14 days of receipt for a refund or exchange. Please note, perishable goods are non-returnable unless they arrive damaged or defective.
5. Customer Support
   For any questions or concerns regarding your order, feel free to reach out to our customer support team at [contact information]. We are here to help!